1. Are you a manufacture?
Yes,we have our own factory and have more than 15 years experience.
2. Could you send me your catalog and price list?
As we have thousands of products, it is really too hard to send all of catalog and price list for you. Please inform us the style you interested, we can do the price-list for you.
3. When can I get the price?
Your inquiry will be answered within 12 hours. Wishing to be your long-term partner,please feel free to contact us,we are always here!
4. Can I get samples for approval before placing order?
Yes, you can require for samples to check our quality.
Samples in stock are free,and you just need to pay the shipping charge or provide your own express account.
If customized sample, we have to charge sample cost. Sample cost can be refunded after you place mass production order.
5. Do you accept customization or do the design for us?
Yes. We have a professional team having rich experience in product design. You can provide your own design or just tell us your idea, we will help to make it come true.
6. What's your payment terms?
We usually accept T/T&Western Union. If you place order online, it supports Boleto, Master, Visa, Online Bank Payment, Pay Later&T/T.
30 % deposit,balance before delivery.
7. After payment, how can we know you produce quality products and deliver on time?
Our sales will keep you noted by taking photos of pre-production, in-production & post-production of your order. You can also find a third party to supervise the production and inspection.
Our company support Alibaba Trade Assurance system, you can select the services you needed which is provided by Alibaba or third Party when you place order.
8. What's the production lead time?
For RTS orders, we will arrange delivery in 72 hours, if need print logo, it takes extra 3~7 days.
For OEM orders, it takes 20~30 days to finish mass production after all details are confirmed.
The delivery time depends on the shipping way you required, e.g., it should be arrived in 5~10 days if by express.
9. How is your shipping?
1)ship by express (sample order) or by sea/air transport(bulk order)
2)worldwide shipping service available
3)please contact before order as shipping cost varies from time to time
10. What about the after-sales service?
Though we have strict QC system and use solid packing to avoid damage in transit, there still have the possibilities of existing defective products. We are always willing to solve the issues caused by oursides. For identifying the real cause of the problem, please take clear photos and describe the problem in details, and send them to us. If it’s our responsibility, we will do our best to work out a reasonable solution.
Any more questions, please click here to contact us !