(1) What is the loading port?
(2) What is your payment term?
T/T, Paypal, Western Union
(3) What is your delivery time?
About 35 days after 30% deposit received. Stocked items will be faster.
(4) Can i visit your factory?
Sure. We warmly welcome you to visit our factory. Please contact us to make an appointment.
(5) What's your payment term?
Generally, our payment term is FOB or EXW. If you want to do CIF or CFR, we can quote for you.
(6) Do you have the products in stock?
We have some in stock for daily retail.
(7) What are your warranty terms?
(8) Can i order a sample from you?
Yes, we will charge double price for the sample. But this will be used as a deposit after ordering.
(9) Can i use my own fabric or other materials?
Yes, please send the materials to our factory before the production. However, we are not responsible for the international delivery cost or any tax.
(10) How can I make a change or cancel my order?
Making a change to your order is only allowed before production, Once your order has been produced, the order cannot be canceled or returned. If you require a small change, you will be charged extra according to the situation.
(11) How can I be certain the product is correct and up to standard?
Before we produce the products we will double check all the details with you, then we will make a sample. If everything is right , we will continue on to the production.
(12) How does your factory do regarding quality control?
Our quality inspections will take quality control of each production process. Also, you can come to our factory to make an inspection before shipment. When you are satisfied with the product and make the payment, then we will make the shipment.
(13) What happens if my products are damaged?
If the products have been damaged during transportation from China to your destination, please take pictures and send the details to us, we will take full responsibility. But if the damages were incurred after arrival, the responsibility will be with the customer
(14) Can I get extra assembly accessories( such as screws etc.)?
Yes, All our products come with the required accessories to fully assemble them. However, if you require additional parts, we can send them at a small cost. Please be aware that many of our products are one-piece and do not require assembly.