Shenzhen Ucreate 3D Intelligent Technology Co., Ltd. is the manufacturer of the Ortur brand of 3D Printers & Accessories. From our headquarters in Shenzhen China we supply customers in North and South America, Europe, Australia and Asia. Our executive team is the most knowledgeable in the 3D Printer industry with over 10 years' experience in the design and manufacturing of 3d printers.What distinguishes us from our competitors is our ability to guide customers to the most cost effective supply solution. We can ship bulk orders direct from our factories in China or for smaller quantities supply from our wholesale distribution centers in the US, UK and Russia. For customers without their own freight forwarder we can provide a full logistics service, handling shipping direct to your warehouse.Our customers are typically distributors supplying both of major physical stores and online stores. Our reach is worldwide, in fact you will find our OEM 3d printers anywhere that the people needs 3d printing.
In March and August 2018, Ucreat3d group company invested a total of 12 million yuan, and built a 15,000-square meter 3D printer and accessories production workshop in the second industrial zone of Heshi Road, Hekeng Village, Qiaotou Town, Dongguan City. The Yuanjiangyuan Industrial Zone in Changping Town, Dongguan City was built. 2000 square meters of 3D printing additive production workshop, a total of 6 3D printers and accessories production line, 1 additive production line, with 5,000 high-end 3D printers per month and 10 tons of various 3D printing additive production capacity.
Rooted in the operating philosophy of customer satisfaction as the basic principle, relying on customers to trust the brand reputation, is the constant pursuit of ucreate.In the future, relying on the spirit of the new era of craftsmen, ucreate will continue to provide users with higher quality, higher technology level 3D printers and additive products. Here, all ucreate people sincerely invite customers to join hands with ucreate intelligence to set sail together and create a more brilliant tomorrow.
Q1: How long is your products quality warranty?
A1: We provide 12 months factory quality warranty.
Q2: What is the Minimum Order Quantity (MOQ)?
A2: 10pcs for regular order,1000pcs for OEM order.
Q3: Can you put my brand name (logo) on these products?
A3: Yes, of course. We have 6 years of OEM manufacturing experience.
Q4: How much do I need to pay for your OEM service?
A4: No need to pay extra cost for our OEM service when your order quantity up to our OEM MOQ.
Q5: Can you put my brand name (logo) on these products when my order quantity less than the OEM MOQ?
A5: Yes, we can. Just need some OEM service cost , the cost is according to your order quantity.
Q6: What payment method do you accept?
A6: T/T, Western Union, Paypal,Credit Card etc.
Q7: What is the lead time of your products? (How long do you need to prepare my goods?)
A7: 1-3 business days for sample order,3-10 days for MOQ order, 10-30 days for mass production orders (based on different quantities).
Q8: How will you deliver my goods to me?
A8: We always ship sample order and MOQ order by Express ( Door To Door), such as DHL,UPS,Fedex... to enable our customers get their goods rapidly. We ship mass order by Air, Sea,Express, according to customer's choice.
Q9: How long do I need to wait before my goods arrive?
A9: 5-7 days for air freight, 3-5 days for international express. 20-30 days for sea transportation.
Q10: What is your product quality?
A10: Our raw materials are purchased from qualified suppliers. And we have a strong quality control team to guarantee our products quality.
Q11: Does your products have CE and Rohs certificates?
A11: Yes,most of our products have passed CE and Rohs certification.
Any other questions, welcome to contact with us! Thanks a lot.