Q1: Are you a factory or trading company? A: We are company and supplies with factory which located in Naning city,Guangxi province, China Q2: What product do you have? A: We specialized in cleaning equipment. Area: Home Business Multipurpose,Suitable for family,Hotel,factory and various cleaning industries. Q3: Do you supply the installation training for customer? A: We will provide the installation instruction in electronic version or paper version for you choice. Q4: Can I have a sample order first? A: Yes, we welcome sample order to test and check quality. Q5: How do I pay for my purchase order? A: T/T,L/C,Western Union,Paypal. Q6: How can I get sample and how long will it takes? A: You should pay the freight. It usually takes 7 days to produce a sample. Q7: What's the delivery time? A: It will take about 15 days to finish an order. But the exact time is according to actual situation. Q8: Can I have my own customized product? A: Yes, your customized requirements for logo, package, carton mark, etc. are very welcome. Q9: Do you have quality control? A: Yes! we attach great importance to quality control.