Q1. This is my first time to import, how can I trust your company and ensure to get the goods if order from you.
A: 1.We are a legal intemational of industry and foreign trade company authorized by China
Foreign Trade& Economic Department.
2. We Provide 7 days refunds.
3. Alibaba is the third party to ensure the safety of your goods and your order.
Q2.Can I have a sample order for this product?
Yes,we welcome sample order to test and check quality.Mixed samples are acceptable.
Q3. What about the lead time?
Sample needs 3-5 days, mass production time needs about 1-2 weeks,depends on quantity
Q4.Do you have any MOQ limit for this product?
low MOQ, 1pc for sample checking is available
Q5. How do you ship the goods and how long does it take to arrive?
We usually ship by DHL,UPS,FedEx or TNT.It usually takes 3-5 days to arrive.
Airline and sea shipping also optional.
Q6. How to proceed can order for this product?
Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit fom formal order.
Fourthly We arrange the production.
Q7. Is it OK to print my logo on this product?
Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q8. Do you offer guarantee for this product?
Yes, we offer 2-5 years warranty to our products.
Q9. How to deal with the faulty?
Firstly, Our products are produced in strict quality control system and the defective rate
will be less than O.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity.For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.