1. Why will you buy from us? To buy from us, you will benefit because of the following reasons:
1). Safe business We are a 7 years gold member with 70000 trade assurance on alibaba.com. That is to say, to do business with us, your money is safe. 2). Reasonable price The price directly from a factory is always cheaper than the price from a local trader.You just need to compare our price list to other supplier on Ebay, Ali-express or other China suppliers, you will find that our prices are much lower. In addition, we offer different prices for different quantities, all prices are reasonable for different quantities of buyers.
3). Quality assurance We are a company who focus on quality and looks for long term business.Our factory have well-operating quality checking system to assure that the goods you get are of good quality. Even if your goods are ready in our warehouse, they still need to pass the last quality checking process before they are released and send out. We set the last quality checking line, because poor quality will cause quality complain from customers ,and finally we lose both business chances and clients. Usually the quality of the item we supply is similar to the quality of the items in pictures show on our website. If the quality of the item you get is much different from the quality on our website, you can launch quality complain. We will check on the quality and feedback to you with satisfactory result. As long as it is our quality problem, we will give you a refund.
4). Cheap shipping cost We provide different shipping methods for different customers. You can check all shipping cost on our website. If you add items to cart, you can also see different shipping cost to your place for your choice. If you are a wholesaler in local market, and you need to buy big quantity, your time is not urgent, then we can ship to you by sea. We provide free shipment for goods more than 200 kgs. if you are urgent, you can choose DHL, UPS,or Fedex. If you are a retailer in local market, you just need a small quantity order, dhl, ups, fedex will be more efficient. If you are urgent, we still have some other cheaper shipping way for your choice, like China post registered parcel express, Switzerland post registered parcel express, etc. If you are a jewelry designer, and you just need to buy very small quantity, our small parcel express shipping methods fit you. For example, 10 strands 10 mm beads to Germany cost only about 8-9 USD in shipment.
5).Low minimum order Our minimum order for many beads is only 5 strands on our official web. If you are a jewelry designer, you can choose several kinds of beads to form one small parcel, and you choose our small parcel express as shipment.In this way, you will get very cheap hand-arriving price, comparing to you buy in local market.
6). Fast delivery Usually, our products are all in stock. So we can send out your order within 3 work days for a small order. Even if a large quantity order, we only need about 5-7 days to prepare.
7). Perfect service After you confirm your order on our website and pay. As soon as we got your payment, we will send email to let you know and begin to prepare your goods. Once we finish the arrangement,we will inform you of the tracking number and follow your parcel until it reaches you. If you are not satisfied with the quality of the goods, we will launch our quality returning-checking system and feedback to you with result. If you ask for goods returning or payment refunding, we will provide returning service for you.
2. Is there any duty for the importation? Different countries has different duty policies. For example, USA is free of duty for less than 800 USD importation, and Europe is 22 EUR. So you need to check details before your importation. Usually you can inquire to local DHL, UPS or Fedex, they should be aware of all this importation details.
3. Do you provide free samples? If you only need small quantity, it is better that you order directly in our shop on alibaba.com. If you want to buy big quantity, we can provide samples. But you need to pay sample cost and shipping cost at first. Then we will deduct your sample cost from your big order payment.
4. Do you have more items which are not listed on your shop on alibaba.com? We have more than 20000 items, including fine jewelry, beads, findings, pendants, thread and cords for jewelry making. It is really impossible for us to list all of our items on alibaba.com. If you are searching for something that you can't find, please feel free to contact us.
5. Do you declare full value to our custom on goods shipping invoice? Usually we declare only 30-50% of your payment on the shipping invoice going together with your parcels, this is just to cut down your duty cost. But if your custom is really demanding and you need to declare full value to your custom, please specially notify us on your order announcements. We suggest customers from Western Europe countries like Italy, Switzerland declare full value to your customs.
6. What's the returning policy? We will check all the jewelry carefully before shipping, to make sure all the products are good quality. We always try our best to supply products with good quality and good service to make customers satisfied, so we can get good reputation from customers. But sometimes the situation is out of our control. So once you are not satisfied, feel free to tell us what the problem is, we will improve it. Once there are some items you are not satisfied, just return them to us. Our returning policies are as follows:
1). Defective Products or products damaged during shipment You should check all items after you get the packages. Once there are defective products or products damaged during shipment, you need to take pictures to let us know the situation. Then we will check and confirm the problem as soon as possible. Then we will try to replace them for you and send to you on our cost, or refund them to you. But if you insist in returning them to us, you need to return within 7 days after the packages arrive.
2). Non-defective Products You can also return non-defective products for replacement, even if just because that the product is not fit for the application. But you need to issue to us within 5 days after packages arrival. In this situation, you should be responsible for all shipping costs and all taxes. Before returning products, you need to contact us at first to confirm the problem. Then we will arrange everything for you.
Guangzhou Malahill Jewelry Limited was established in 2000. We have two factories in Hainan province, south China. One mainly produce jewelry beads, and the other mainly produce jewelry accessories. Before 2012, we used to supply mainly to exporters in Guangzhou. In 2012, we established Guangzhou Sunny Import And Export Co.Ltd ,and set up our own website, and then we started exporting ourselves. We are a gold member on alibaba.com with 32000USD trade assurance. That is to say, you don't have to worry about the safety of the money or the quality of the product. We also work with well-known platforms like alibaba, made-in-china and global sources.