Q: Are you trading company or manufacturer ?
A: We are factory, and our factory has the independent research and development capacity
Q:How to customize pumps and mechanical seals ?
A:Customers could send us application data, we will select suitable pump and seal types,
or client could send us drawings, We are well in OEM and ODM.
Q: Do you provide samples ? is it free or extra ?
A: Yes, we could offer free shipping
Q:How long is warranty?
A:1 year for main product warranty.
Q: How long is your delivery time?
A: Generally it is 3-8 days if the goods are in stock. or it is 15-20 days if the goods are not in stock, it is according to quantity.
Q:What is the shipping terms you can provide?
A:Depnends on customer's requirements, we can provide different transportantin terms,
such as EXW, FOB, CIF.
Q:How can I pay for my items? What is the payment you can provide?
A:Usually by T/T, 30% down payment once PI confirmed,
the balance will be paid after inspection and before shipment. L/C at sight
Q:Who is in charge of after-sales?
A:Jirui has professional after sales service team,
we will follow up the client's comments and suggest them good solutions.
Solve client's problems and keeping the clients profit.