Q1: Are you factory?
A1: Yes, we are professional manufacturer for led commercial lighting products.
Q2: OEM or ODM accepted?
A2: Yes,we accept OEM & ODM, but we are better at high-quality product customization.
Q3: Our advantage
A3: We have strong power to R & D for the high end products, there are many lighting companies in china, but very few company could make the lamp with unique.
Q4: Our disadvantage？
A4: The extreme requirements for product quality lead to a longer delivery time and a little higher price, but we can offer the products that you need.
Q5: Views on the led market in future？
A5: Do you think that the products currently on the market make you unable to choose, they are all similar, without any features. We are a company that breaks this rule. Today's market tells us that there is no market and profit for selling traditional products.
Humans need personalized products. GELED's lighting mission is that let every customer buys a lamp owned unique personality.
Q6: How you control your product quality?
A6: We strictly manage the quality of all products according the ISO9001-2015.
Q7: How to do if any quality problems on our side in the warranty time?
A7: First, take pictures or videos as proof and send back to us.We will replace new one for free.
Q8: What about the lead time?
A8: We ensure the production of each process, so please accept our samples for 7-10 days, bulk orders need 20-45 days.
Q9. Do you have any MOQ limit for led light order?
A9: Batch order MOQ100 pc.
Q10: How do you ship the goods and how long does it take to arrive?
A10: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-10 days to arrive. Airline and sea shipping also optional.
Q11: How to proceed an order for led light?
A11: Firstly let us know your requirements or application.
Secondly we quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly we arrange the production.
Q12: Is it OK to print my logo on led light product?
A12: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q13: Do you offer guarantee for the products?
A13: Yes, we offer 2-5 years warranty to our products.
Q14: How to deal with the faulty?
A14: Firstly, Our products are produced in strict quality control system and the defective rate will beless than 0.2%.Secondly, during the guarantee period, we will send new lights with new order for small quantity. Fordefective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.