2. May I get a sample of the product, and how much will you charge?
ELLA:We will provide our existing sample for you to check our quality. Small samples cost are free, express fee by your charge, you can pay by Alibaba Trade Assurance, PayPal, T/T...etc.
3. We want to brand the product with our own private label?
ELLA:Yes, you can customize your label (sleeve/belt packaging), just need to send us your design in editable AI(Adobe illustrator)format.
4. How is the standard packaging?
ELLA: Dinner set:
25 Dinner Plates + 25 Dessert Plates + 25 Tumblers(9oz) + 25 Forks + 25 Knives + 25 Spoons
6 boxes / carton
Carton size & weight: 55x44.5x28.5CM, 17.44KG.
We will also pack them according to your requirements.
5. What is the MOQ for one order?
ELLA:The MOQ is 300sets to each item and $5000 for one order.
6. Can you provide all necessary food certifications such as FDA, SGS?
ELLA:Sure! We can provide FDA/ BPA-free/SGS etc to you in anytime.
7. What are the available colors?
ELLA:You can customize any color you want if the quantity is over 500units.
8. Where is the FOB port to ship?
ELLA:We will ship the goods to NINGBO port.
9. What is the deliver time for one order?
ELLA:The deliver time will be 25-35days due to your quantity,
10. Are you manufacturer or trade company?
ELLA:We are the direct manufacturer. You will enjoy our direct manufacturer’s service, such as personalized items, professional operation for North America Market, especially for Amazon FBA.
11. What is payment term?
ELLA:30% TT for the deposit, 70% TT for the balance before the shipping. Or Alibaba Trade Assurance.
12. How can you make sure the quality? How can we trust your company?
ELLA:Firstly, our products are with FDA, SGS certificates.
Secondly, our factory can provide free samples for your to check (Buyers pay for the express fee).
If there is no question for our samples but you still have doubts, welcome to visit our factory at any time.
And you can also arrange someone or the third party to test the quality after we finish the goods production.