Q1. How to buy it?
There are two kinds way to buy our products!
1.1You can order directly Offline by PI (X&O Sales contract)
This is a good and easy international business solution, First Salesman will Contact with you, and provide our best services for you, including communicating with your detail quotation for Products quality, Price, and shipping, and Quality Guaratee, When both agree to confirm , then with our salesman and make a sales contract and commerical invoice and packing list for you, he/she will follow you with your order till delivery to your hand, and will always do our services for you after anytime business. (there is few transcation fees)
1.2 You can order directly Online by Alibaba.
If you Order online, our sales man or yourself will build up a new order in alibaba system, Our salesman will make it all clear with detail about price ,quantities, freight, and other fees, shipping date...till both confirmed
and you finished payment , he will follow all your order dealing till delivery to your hand.
(Notice : Through Alibaba online pay will takes : 2-3.5% transcation fees)
Q2. How about Quality and Quality Guaranteed?
1. Quality is X&O most important Culture, Should great Obligation and be to Customer's trustable partner.
2. Products is produced under ISO 9001 System and ISO CE/SGS Quality control in production
3. Every Products is 100% qualiifed by QC Inspection basic on ISO17952 and ISO 24712 Quality Standard.
4. Every products be in 12-18 months quality Guaranteed.
5. Any products itself defective, provide 1:1 replacement in next order or 1:1 refund.
6. We provide best technical solution support for aftermarket if customes have questions.
7. The products was certificated by CE,ESC, And get MSDS and Certifications for shipping
Q3. How to shipping and how much is shipping
1. Small quantities less than 2cbm usually by air or DHL/Fedex/UPS if customer don't have self forwarder.usto
2. >2CBM, We will suggest customer ship goods by sea if customer are not urgent need it.
3. We always provide our best price shipping cost and services for customer if he don't have self forwarder.
4. By Air and DHL/FEDEX/UPS shipping ususally it will takes around 5-10days to your address.
5. International Express price is a relatively fixed price, there is standard freight in alibaba system.
6. When you build an order online, there will be a shipping cost or fees for your reference.
Q4. Payment Terms And Money safe?
1.With X&O business your payment is 100% safe Guaranteed and in 100% Trader assurance.
2. X&O build 400,000USD Trader Credit in alibaba for your business.
3. <30000usd, 100% Advanced Payment is necessary.
4. >30000usd, 50% Advanced payment, the balance payment will be received before shipping 3-5days .
5. By T/T (Bank to Bank) is good , By Paypal (+4%) or Western Union, money gram or cash is accepted.
6. Online payment usually need 2-3days, and bank to bank is around 3-7days. paypal and WU is 1-2days
Q5. How long about shipping and Production?
1. RTS Products will be in 2-3days ready in stock and shipping takes about 5-10 days.
2. No-RTS products , production lead usually takes about 7-10 days, and shipping 5-10days
3. Sea shipping order, usually it need scheduled, it will takes around 14-21 working days for production
4. Sea shipping for Africa 45-60 days, North Americas :28-35 days, South Amreica : 45-70days, east asia: 45-60days