Q: Are you factory or trading company?
A: Both. We are factory and professional in plastic toy for many years. We also have our own foreign trade department.
Q: How can I know the completion of my order?
A: Upon receipt of the deposit, we will immediately arrange for the production, after the order is completed, we will inspect and test all products carefully to ensure no damage and lost, we will also send you the detection images of your order before delivery for you to confirm.
Statement: Colors of products may vary slightly from actual color due to photography, scanning, etc.
Q: Can you arrange to deliver the goods for us?
A: Yes. When finish the orders, we will inform you and also we can arrange the shipping in the same time. There is LCL shipping and FCL shipping for different order term,the buyer also can choose Air-transport or Ocean shipping for your requirement .
When your orders reach your local nearest Seaport or River port, the logistics company will infrom you.
Q: Can you guarantee your products?
A: Yes, we guarantee your 100% satisfaction on all our products.
Please feel free to feedback us immediately if you are not satisfied with DBS's quality or service, If the product does not meet the contract requirements, we will send you a free replacement or give you compensation in the next order.
Q: What should be provided when placing an order?
A: Your idea about the material, size, thickness, printing art work, design work in AI, PSD, PDF, or we can offer the design according to your idea.