1. Q: What is the delivery time of a sample?
A: 1-3 days with our natural package.
2. Q: How do you ship the samples?
A: By express. In order to ship without any damage, we prefer by Fedex/DHL/TNT/UPS.
3. Q: What is the MOQ?
A: 100pcs. We also accept small quantity for the 1st trial order.
4. Q: What is the delivery time for 500pcs?
A: 15 days for normal requirement, 30 days or more for special material or process.
5. Q: How do you control the quality ?
A: Strict IQC standard before assembling, then we have 6 QC steps to guarantee the quality:material check/craft check/plating color check/assembling check/packing check/weighing. every single one that we have strict check before send out.
6. Q: What is your general failure rate?
A: Lower than 0.3%.
7. Q: What is the Jewelry size ?
A: If they have different size,the size is remarked in the description of the store.Otherwise it's one size for all.
8. Q: When can I receive package after payment?
A: Standard Service takes about 16-35 business days.Expedited Service takes about 3-15 business days.Depends on destination and objective factors, it may take more times up to 35-90 days.
9. Q: I still have not received the item after 35 days, what should I do?
A: International shipping need more time, pls wait for a few days until the 60th, If you still do not received package, Pls contact us by phone or email, we provide full refund without excuse.
10. Q: What I received is different from picture, what's happened?
A: The picture show only some of our samples, and our styles update weekly, we can't send you exactly the same as picture show. We can only send you similar styles.
11. Q: I received the item in broken, what should I do?
A: Every item before shipping is well inspected, though we packed well, it still can't be avoid because of rough handling by shipping worker. In this case, pls contact us and let me know how many quantity in broken, please email me what you prefer: refund you relative money or resend to you.