Questions of Products:
Q1: How does the recorder shut down?
A1: Stop monitoring, exit the ECG monitoring interface, the recorder will automatically shut down after 5 minutes.
Q2: If wear the recorder without turn on the recorder, how to deal with?
A2: Long press the power button on the device back for over 3 seconds, then red light goes off after 3 seconds of steady light.
Q3: Can not import data?
A3: generally caused by poor contact. Please make sure the recorder is in good contact with the your heart.
Q4: What are the meanings of the three indicators on the charging box?
A4: After Short press,Red light goes on is the device off now; Blue light goes on is the device on now; No response is the device in low battery.
After Long Press,Red light goes off after 3 seconds of steady light is the switch on; Blue light flashes after 3 seconds then goes off is the device switch off.
Without pressing, Blue light on is the Bluetooth has been connected, Red light flashes is Charging, Green light on is charging completed.
Questions of Company:
Q1: Are you manufacturer?
A1: Yes, we have in this field for over than 20 years. Sincerely welcome to visit our factory any time.
Q2: The company established time and where are you?
A2: Our mother company was established in 1998, and specialized in Medically Approved Products, Connected Healthcare Devices and Smart Wearable Technologies more than 5 years. Our company located in Nanchang City, Jiangxi Provience.
Questions of Order:
Q1: Can you provide OEM or ODM service.
A1: Yes, we have strong developing team to support OEM and ODM service. The products can be made according to your request.
Q2: What's your MOQ?
A2: 3000pcs. For our first cooperation, your small order is acceptable, but the price is a little highly, you know, the price is based on quantity.
Q3: What's your payment terms and trade terms?
A3: T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages before you pay the balance.