Packaging & Shipping
polybag individually + bubble wrap insert ,assure you the packaging is very very strong before delivery.
Any special packing request,pls just let us know,we have no problem to pack as required.
By commercial express delivery like Fedex,UPS,DHL..... it is faster ( 5-10 working days ). Express epacket ( 9-25 working days) ,the delivery is cheaper but has its weight limitation within 2 kg.
Q: This is my first time buy from your company , how to arrange the shipping way for me?
A: We ususally send jewelry by DHL , FEDEX , UPS ,EMS , they are all safe and fast (usually take 5-7 days), you just waitting for your goods at your home or your office is ok .
Q: If i buy from your company , how long i can receive my goods ?
A: If you buy stock items or want to get samples from us.the goods can be arrive in 7days by express.If you place make bulk order from us , usually the production time is around 10- 15 days (sometime maybe need more days or less depends on your bulk order quantity) , lead time by express is around 5 days , by sea is around 30 days .
Q: If i paid for your company , how could i know if you send out my goods ?
A: After you paid we will arrange production or shipping soon , once we send out we will send you the tracking number,after you get the tracking number you can check at the official website or official website call , there will be staffs check the tracking number for you , once u get the tracking number you can check at website anytime , you will also know where its has arrived .
Q: What's the sample policy and sample lead time ?
A: Usually we can offer the free sample , but quantity is at 1 piece,only pay shipping cost is ok , if you need more samples you should pay the sample charge ,but the charge will be refunded as we get your order.( old customers will be free get samples each month )
Q: How to visit factory?
A:Call us directly or leave us a message,we will arrange to pick-up you.