Q: How can I trust you?
A: We have been Alibaba.com's Verified Trust Passed Freight forwarder for 5 years; we have over 2000 worldwide customers; we may provide customer reference in your country.
Q: Can I get refund if not satisfied?
A: Yes, the service/handling fee is refundable; a further compensation will be discussed for big loss.
Q: Are your services professional?
A: Yes, 8 years of experience in int'l air/sea shipping industry has turned us into a reliable and professional freight forwarder; And both sales teams and customer service teams are well trained and ready to get you satisfied.
Q: Is my cargo safe with you?
A: Yes, We have Outstanding Safety concept: Risk Prevention, Risk Management, and Risk-Transfer.
Q: How to make complain?
A: You can complain to both Alibaba.com by calling 0086-400-800-1688 or to our management by email to complain.services at gmail.com . You will get reply within one biz day.
Q: How to work with you and what are the steps?
A: Please read below working procedures.
Q: Can you consolidate/combine my several suppliers' goods into one shipment?
A: Yes, we have been doing that a lot. We will re-make CI & PL for your import custom needs.
Q: What shall I do here in my country before I receive the goods?
A: If in term of TO AIRPORT service, you need to find out a local broker to clear customs and deliver goods to your add.
Q: Are there any charges at my side and what are they?
A: Yes, like custom entry fee, import duty/tax (if applicable), airport miscellaneous, trucking fee, etc.