Where should I get after-sale service?
You can take your receipt and warranty card to the dealer who you purchased the product from to get after-sales service. For more details, please visit Warranty.
How do I check the authenticity of my product?
You can enter the anti-counterfeit code of your product on Anti-fake.
Where can I buy spare parts of the product?
You can buy it from XTAR dealer in your area. If you can’t, please let the dealer contact us or you can contact us directly.
2. During purchase
When the order can be delivered?
For dealers, most in-stock products will be delivered in 5 to 7 days. For end consumers, it varies from the dealers, but generally it will be delivered quickly.
Do all XTAR products go through quality inspection or just samples?
All XTAR products must past quality inspection before delivery.
Where can I buy XTAR products?
You can buy from local dealers. If you can’t buy from dealers, you can buy directly from us: xtarshop. If you don’t have the details of your local dealers, please feel free to email us.
Can XTAR charger be charged by solar panel?
It can be charged by solar panel if the output voltage of the solar panel equals to the input voltage of XTAR USB charger.
Why are some XTAR chargers not equipped with micro USB cable?
1. The interface contact area of DC port is larger than micro USB, which maintains longer lifespan.
2. The USB-DC cable can support 2.5A current max and 30V voltage max, thus it has better compatibility than micro USB cable.
3. The USB-DC cable is specially designed for 5V power input. The dimension of the port is 5.5mm x 2.5mm, which avoids misuse of 12V power input to ensure your safety.
Can over-discharged battery really be revived?
Yes, most over-discharged batteries can be revived by 0V Activation Function of XTAR charger. But if the battery is too damaged, it couldn’t be revived and it is not recommended to be used.
Are all XTAR flashlight waterproof?
All of the flashlights are waterproof. For more details, you can visit the page of the products to get specifications.
Why does a flashlight become hot after running for a long time?
Flashlights with high lumens can get hot because of its high power. We use aluminum PCB to dissipate heat to outside, so that it won’t burn the flashlight from the inside. The temperature will be kept within a safe range.
What cell does XTAR battery use?
Most batteries are made of cells from SAMSUNG, PANASONIC, SONY and SANYO cell.
3. Online feedback
You can submit feedback information by way of online message.
4. Particular Product
Can I use XP4 changer to charge IMR battery?
Yes, it can charge all 3.6/3.7V Li-ion batteries including IMR/INR/ICR, and it can also charge Ni-MH batteries, too.