Frequently Asked Questions & Answers
Q1. How do you gurantee the quality?
A: We have our own inspection team, if the defective rate is above 2%,we will take the responsibility for any quality problems caused by our side.
Q2. How long the plating color will be keep?
A: Water Plated color usually keep 6 month,vacuum plated color usually keep 1 to 2 years.Depends on the customer's wear.
Q3. Do you offer after-sales warranty service?
A: Yes,About fading, crystal fall off and other quality problems, we offer half to 1 years after-sales warranty service,but you need pay the shipping fee.
Q4. How many workers in the factory?
A: We have more than 200 workers.
Q5. What's the monthly capacity?
A: Our capacity is 100000pcs per month.
Q6. What's the standard of the material quality?
A: Our material can pass ROHS,SGS,CE.
Q7. The Jewelry design and logo can be customerized?
A: Yes,just send us the design you prefer or you can also choose from our selection.
Q8. Could I have a sample for quality check?
A: Yes, sample order is welcome, but sample fee need to be paid.It will be deducted when you place an order.
Q9. What is the minimum quantity for each order?
A: Normally 100pcs,but we also support a small quantity if you can accept a higher price.
Q10. What is the production time?
A: Normally it is 10-35days,depending on the order quantity and complexity of making.
Q11. What's the packaging of your Jewelry Items?
A: Normally we use the OPP bag,bubble bag and paper box to pack the goods.if you have the special requirement,it's no problem.
Q12. What is the payment term?
A: Our payment way are Trade Assurance,T/T, Westernunion, Moneygram and so on.