Q1: Would you send me a sample to check the quality before I order the bulk?
A1: Yes, we support the sample before you place an order. But sample charge and courier cost should collect from you. Once there is bulk order in future, we will return them for you.
Q2: Do you have any MOQ limit?
A2: For sample order, there is no MOQ. For bulk order, if you need your custom design of products and packaging, MOQ is 3000.
Q3: How to pay?
A3: We accept T/T, L/C, Western Union, Paypal, ALBABA Assurance Trade and more. Just choose or suggest your preferred payment method.
Q4: What certificate do you have?
A4: We are equipped with all kinds of certificate including CE, FCC, UL and all the materials that have direct contact with skin can pass RoHS and REACH test.
Q5: What's your warranty Policy? Any after-sale service?
A5: We provide 12 months warranty for our clients, and we have a unique code for every device in order to track any possible problems after sale. We promise you a very low defect ratio and satisfactory solutions for every defected product.
Q6: How about the delivery time ?
A6: If the products that you order have inventory, they will be shipped out within 3-7 working days after receiving your payment. Otherwise 15-30 days will be needed. It depends on your order quantity and deadline.
Bulk orders are welcomed. And we will be glad to offer you better price discounts based on your order quantity.