When can I get the price?
We usually quote within 24 hours after we get your inquiry.If you are very urgent to get the price, please call us or tell us in your email so that we will regard your inquiry priority.
How can I get a sample to check your quality?
After price confirmation, you can require for samples to check our quality. If you just need a blank sample to check the design and paper quality, we will provide you sample for free, as long as you afford the express freight.
How long can I expect to get the sample?
After you pay the sample charge and send us confirmed files, the samples will be ready for delivery in 6-8 days. The samples will be sent to you via express and arrive in 3-5 workdays.
How long does the whole procedure being worked out?
After you place a order,the production handling time is about 30-40 days.
What about the transportation and delivery date?
Normally we use shipment to transprot the goods.It is about 25-40 days.It also denpends on which coutry and port you are.It could be shorter if you need to send the goods like Asian.
Do you have any MOQ limit for mug order?
If the product is what we have inventory, minimum quantity is 500pcs, if it is to open mold modelling, minimum quantity is 500pcs
Is it OK to print my logo on my product?
Yes, we can print your logo on the product, any color, any size, any location.
Is it safe to use for your product?
Yes, our products have passed the FDA, SGS, Proposition65 test, etc., can be at ease use.
Our products can be into the microwave oven and dishwasher?
Yes, our products can be a dishwasher, microwave but low temperature except for printing.
How to deal with the faulty?
Firstly, Our products are produced in strict quality control system and the defective rate will be less than 3%.
Second, if found damaged or quality problem, we will make corresponding processing according to the actual situation to repair the product or production again