Q: Are you trading company or manufacturer ?
A: We are factory.
Q. What is your sample policy?
A: We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost.
Q. What about the lead time?
A:Generally it is 48 hours if the goods are in stock. Customized sample needs 2-5 days, mass production time needs 1 weeks for order quantity more than 10K.
Q. Is it OK to print my logo on led light product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q: Do you offer guarantee for the products?
A: Yes, we offer 3 years warranty to our products.
Q. What is your terms of payment?
A: T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages before you pay the balance.
Q: How do you make our business long-term and good relationship?
A:1. We keep good quality and competitive price to ensure our customers benefit ;
2.We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.
To whom it may concern:
Thanks very much for your interest in our products.
When sending us your inquiry, please kindly let us know the quantity, capacity, logo print and as much as more info. as possible. The more specific your inquiry is, the better price you will get. So more of your time and energy be saved.
Have a nice day.
Shenzhen X-Star Technology Co., Ltd