1. How long is the warranty time of the machine?
We offer 13 months warranty, starts from the issue date of bill of lading. The warranty time for laser generator, laser head is 24 months. And we offer lifetime technical supports.
2. How can I use the machine?
We offer on-site free operation training for customer in our factory. User manual, installation and operation videos are available. If you still have doubts, welcome to contact us anytime. And oversea service is available, clients need to afford the tickets ,visa and accommodation and 100USD per day.
3. What are the wearing parts?
The wearing parts for laser machine are including laser head glass and laser mouth, etc. Normally 1pc glass and 1pc mouth can use for 1week to 2months, depends on the machine usage condition. The cost for them are about USD16/pc. We suggest you have 50-100pcs each part for spare.
4.What should I do if this machine has a problem during the warranty?
Our engineers offer 24 hours online service and free technical support.
Most components are free for replacement during warranty, such as PLC, touch screen, servo motor, laser generator, etc. Customer only need to pay for the courier cost.
5. How strong is your company?
We are a professional pipe processing equipment manufacturer with 16 years experience. We have professional R&D department and after-sales department to offer you the best solution and technical support.