1. Q: Are you a factory or trading company?
A: We are a factory, specialized in living room sofas.
2. Q: Where is your factory located? How can I visit there?
A: Factory located in Anji country, Huzhou City, Zhejiang Province in China. Takes about 3 hours from Shanghai Airport to our factory.
3. Q: Can I order samples? Are you free for samples?
A: Yes, we will offer free sample. You pay the sample cost first, but we will pay you back when you make the bulk order later.
4. Q: How does your factory do regarding quality control?
A: Quality is priority. Each production process must be checked by our QC team.
5. Q: What is your after-sale service?
A: We offer 100% guarantee on our product.If there is quality problem on our side, we'll compensate.
6. Q: What's your delivery time?
A: 30-35 days after receiving deposit.
7. Q: Can you accept customized orders? OEM or ODM orders?
A: Yes, we can. Customized orders are always welcomed, as well as OEM and ODM.
8. Q: Can you make customers' logo on products and customer design?
A: Yes, Fabric tag of customer logo can be sewed on each chair/sofa , and customer's design are welcome .
9. Q:.Which country is your main export market?
A: At the moment, our main export regions are US, CANADA and EUROPE.
10. Q:.What if I can't find the infos I'm looking for, or what if I want to speak to someone directly?
A: 1) Start online TM or inquiry now, feedback will be got promptly or latest within 12 hours.
2) Call customer service at 0086-0572-5239588/008615157221618 for customer service support.