Customer Questions & Answers
About After-Selling Service
What's the after-selling service of ESINO?
All the products produced by ESINO were passed via our thorough Q/C system. But we als provide you one year warranty, more details please download or check the our warranty agreement:https://www.dropbox.com/s/c6xo2vpfmn20vh3/ESINO%20warranty.pdf
About us (ESINO/YI XUN NUO)
Are you a trading company or original manufacturer ?
ESINO is a middle-size company specialized in OEM or ODM home-use health electronic appliances with around 180 workers, staffs and engineers. We have our own R&D Department, QC/QA Department, Tooling Department , Injection Molding Department, Assembly Line, Parts Warehouse, Logo Printing Department and Extreme Temperature Test Room. Who you are dealing with now is the Department of Oversea Business.
1. Is it possible to put our own brand on the products? (OEM)
Yes, we have our own Logo Printing Department. And normally printing simple logo would be our service for free.
2. Is it possible we ask you to develop a new product for us or together ? (ODM)
ESINO has rich experiences developing new massage products, and we also have the best engineer team in our R&D Department at this area. It's composed by 2 structural engineers, 2 electronic engineers, 1 tooling engineer and 1 Chief Technology Officer. Please contact us for details of previous cases if you are interested in ODM projects. (We can't disclose you any detail because of signed Confidential Disclosure Agreement unless approved by our partners)
3. Is it possible to customize or change parts of one product?
We don't recommend you do that, but we are able to do it. The reason we don't recommend you to do it is simply because it's not an economic option considering customizing a product always means need to redo tooling.
4. Is it possible we get the exclusive right selling your products in my country? Yes, please contact us for details.
ESINO to clients:
Thanks all our customer who select ESINO to become your career of cooperation partners, we have to express deeply grateful to you, and will do our best for customer to provides optimal quality of products, not only in research, production and shipments of process, we will dedicated, active and quantity service for customer to provide the best quality of products and service. While we will continue to improve ourselves skills, our emerging issues are ongoing, active management, without prevarication, dare to play. We, about size, order amount, our attitudes towards products and customers in line. To provide our customers with high quality products,our qualified quality products to you, to us prior to delivery. At last, grateful for your support for our ESINO. We do well our work, and your success is our duty to contribute to the cause.