Q: Are you a factory or trading Company？
A: We are factory in Shenzhen since 2009, covers an area of 4000㎡ of dust-free workshop, has passed ISO9001, BSCI and C-TPAT which were audited by SGS.
Q: What's your MOQ? Can you accept ODM&OEM order or small order?
A: (1) For small order, 1 piece also can order, we haven’t strict limit if we has product in stock. (2) ODM and OEM are warmly accepted. OEM MOQ is 1000pcs. We are very glad to provide customized service for you, including packing, logo, software and so on.
Q: Can you give me samples before ordering？
A: Yes, of course, we will send sample to you, but it just needs you pay for shipment fee.
Q: Is there any discount？
A: Yes, we can give you some discount according to your order quantity. If you are interested in it, welcome to send inquiry or contact us anytime! We will offer you the lowest discount.
Q: How about your product certificates？
A: CE, ROHS, FCC, CCC, BIS, MSDS and Reach safety for products which can meet your different requirements.
Q: How do you guarantee the quality of your products？
A: We has a complete system in IQC, QC, IPQC, OQC procedure, maintained a long-term stable cooperation with suppliers. We are dust-free workshop and AQL Standard for inspection or quality control: Major1.0 /Minor2.5.
Q: What's your method of delivery？
A: We cooperate with international expresses, such as DHL, UPS, FedEx,TNT, EMS to decrease your cost of shipping.
Q: How about your delivery time？
A: (1) For Samples, can be shipped within 3 days.
(2) If you just order products in stock , we can ship it in 7 days.
(3) For OEM order, 20 days after 30% deposit receiving and all artwork as well as software confirmed, exclude shipping processing time.
(4)For ODM order, it needs negotiated.
Q: What's your payment terms？
A: We can accept many payment methods, such as, T/T, L/C, Western Union, Money Gram,PayPal, Online Bank Payment, VISA, Escrow, etc. And 30% deposit and 70% balance by T/T before shippment after inspection (OEM order).
Q: What's your warranty policy？
A: 12 months warranty under normal use for our products. We will change it for free when our products have any quality problems. Buyer and Seller pay for one-way freight cost respectively.