Q: Are you a plush toys manufacturer or a trade company?
A: We are not only a trade company but also a manufacturer, we have been in the plush field for more than 20 years. Now we have more than 100 staffs.
Q: What are your company's main products?
A: We mainly produce plush stuffed toys, plush cushion, plush blankets, finger puppets, pet toys etc.
Q: Do you accept OEM/ODM work?
A: Yes, we have our own factory and could provide OEM/ODM service. We have been cooperating with many famous foreign supermarkets.
Q: Why do you charge sample fee?
A: We need to order the material for your customized designs, we need to pay the printing and embroidery, and we need to pay our designers salary. Once you pay the sample fee, it means we have the contract with you, we will take responsibility for your samples, until you say"OK, it is perfect".
Q: How much is the sample fee?
A: The amount is up to your sample, usually it is USD 50-150, but if there are many embroideries or printings and it is complex, the sample fee will be higher.
When the value of trade reaches USD 8,000.00 ,you will be consider as our VIP customer. All your samples could be negotiated, meantime the sample time will be as much shorter as possible.
Q: Is the sample fee refunded when the order us placed?
A: The sample fee will be refunded to you if the order amount more than USD8,000.00.
Q: What is the sample time?
A: It is 5-7 days according to the different samples. It can be done within 3 days if you want the sample urgently.
Q: If i send my own sample to you, you duplicate the sample for me ,shall i pay the sample fee?
A: Once we promised you that we can do it, you will not pay any fees any more besides delivery cost.