Q1:Can I get some samples for testing before placing order ?
A1: Yes, we can provide the samples.For finished product sample, you need pay for the sample fee and freight. But product raw material sample for free, you just need cover the postage fees.
Q2:How to make the payment?
A2:You can make the payment through Alibaba Trade Assurance. Or through Paypal, Western Union, T/T.
Q3:How can I get payment protection?
A3: < 1 > Payment can be made with PayPal
< 2 >We recommend Alibaba Trade Assurance.
Trade Assurance is a free service offered by Alibaba.com that’s designed to help create trust between buyers and suppliers. Trade Assurance covers Alibaba.com buyers with 100% payment protection from their selected Trade Assurance suppliers.
Q4:How can I get product quality protection?
A4:< 1 > You can order samples first. Before producing samples, we can send some raw materials such as fabric for your testing.
< 2 >After the sample approved, we will produce another sample before we produce the bulk goods. To ensure that the bulk product quality and specifications are same as your reqirements.
< 3 > During the production process of bulk goods, Quality Control Department specially responsible for quality checking in each process.
< 4 > Every product has a warranty period.
< 5 > Our products are certified with CE, SGS, IDFL etc.
Q5: Do you accept product customization?
A5: Yes we do OEM. Please provide all the details of the customized product, such as logo design in PDF or AI format and the customized product design drawings. We have a professional team having rich experience in design and manufacturing, they can make the product according to your requirements.
Q6: How long can I expect to get the sample? And for mass production order?
A6: < 1 > Regarding sample it will delivery by air express, the lead time approx 5-7 working days will be workable for our product in stock, and 10-15days or so for custom sample once all the details confirmed
< 2 > Mass productions can be shipping by sea to sea port or by air to air port. After booked a shipping space, it takes 3-5 days by air, 35 to 40 days by sea transportaion.
Q7: Can you make other sizes and packages for this product?
A7: Yes, we can make other sizes carton box as your requirement, normally our quotation will contain the common package.
Q8: Can I get some discounts on the price of the product?
A8: Yes. Firstly, the price of the product depends on the quantity of your order. The larger quantity, the lower price.
Secondly, we have some preferential activities, as long as you meet the preferential conditions, you can not only enjoy the discount of cash back, but also get a discount in the next order. The more orders, the more discount.