1.How can I pay for my rug?
For small order we accept Paypal or TT, for big order we accept TT only.
2.What determines the price of a rug?
The cost of a rug is determined by the type of material (sisal, wool, polyester, acrylic, leather, etc), and the size of the rug and the quantity also affect the price.
3.How the rugs packing?
We have three method: one is roll packing with poly bag which main for FCL, one is roll packing with poly bag and synthetic bag main for LCL shipment and air ship and courier ship. Also we have roll packing or flat packing with cartons, which normal for small size rugs or mats. We also can do custom packing.
4.How will my rug ship?
For one piece rug order or sample, we use courier such as FedEx, UPS, TNT, DHL,ETC. For larger order, normal ship by sea.
5.Can I order different shapes?
Yes, we offer most of our rugs with round, ovals, octagons or irregular shapes. Only small part of machine made carpet or mat only can do rectangle shape.
6.How do I order a custom rug?
Part of our rug can offer custom rug, such patchwork cowhide rug, acrylic, wool, viscose hand tufted rug, nylon printed logo mat, all of them can do only one piece order.
7.Can I order samples of the rugs and mat?
Yes! Most of custom will require sample to check quality before place order. We offer some small size or cut swatch samples with free of charge, big size normally need sample cost.
8.Will my rug need a rug pad?
A rug pad is always a great option for additional protection of your floors. We also offer rugs with dot backing that provides padding and prevents curling and slipping. Some rug is big and heavy enough which is not need rug pad too.
9.How do I clean my rug?
Regular vacuuming or sweeping with a broom is the best care you can do to keep the fresh appearance of your Indoor Outdoor flooring. Visible and loose dirt should be vacuumed with a strong brush-suction vacuum. Although the need may not be visible, this frequent and regular vacuuming will increase carpet life by preventing soil build-up, and will help eliminate stains caused when spilled liquids dissolve soil accumulations.
Miss. Eva is an professional sales manager and glad to talk you about the decoration. If you are interested in our carpet, she can give you professional advice!