Q1: Are you a factory or trading company?
A1: We are the biggest wet & dry vacuum cleaner factory in China over 15 years. Our brand Vacmaster has been awarded as the most innovative brand in North America. Pls review our website for more product information http://www.cleva-na.com or www.cleva-uk.com
Q2: What certificates do you have for your products?
A2: We have GS, UL, CE(EMC, LVD), RoHs certificates;
Q3: Do you accept order through OEM/ODM business?
A3: Yes, it is including the customer logo & customer package printing design, but need annual buying quantity 5000pcs and each order MOQ 300pcs;
Q4: What's your Minimum Order Quantity?
A4: Normally 50pcs for Vacmaster, small quantity is also available.
Q5: Do you accept sample order?
A5: Sample usually 3-5 days after payment received.
Q6: What's your lead-time and payment term?
A6: Normally, our lead-time is 25-45 days, it depends your order quantity and request.
Sample: PayPal or T/T or through Alibaba trade assurance.
Mass production: 30% deposit advanced, 70% before shipment.
Support Alibaba Trade Assurance to protect buyer’s right;
Q7:How about the shipping?
A7: We do provide international Express door-to-door, Airline and sea freight;
Q8: What's your warranty for this product?
A8: We provided customer with long time after sales with technology support. Any product with original broken, we will responsible for it.