1. Why is my phone not charging? What models are compatible with this car wireless charger?
Make sure your phone is wireless charging compatible, such as QI standard iphone, Samsung, LG, Xiaomi, Huawei and other full range of models that support wireless charging.
Besides, Remove any metal, magnetic attachment and credit cards attachment from your phone/case. Make sure your phone is correctly aligned on the charger
2. Does the charger work when you have a case on your phone?
Yes, but please do not use metal phone case and make sure your phone case is plastic and less than 7mm, otherwise the wireless car charger may not work.
3. Is this car wireless charger easy to use?
Yes, With gravity linkage design, you can just put on your phone and the extended arms will automatically securely grip your phone and start charging within one second and pick it up when you leave. You can mount and remove your phone with one hand
4. Does cell phone get hot while wireless charger on this car mount?
Yes, it will have a slight heat, because it is electromagnetic transmission, it will generate heat, but this is normal, please feel free to use.
5. Does it have a mount to stick to the dash?
Yes, this wireless car charger has two mounts. You can fix it on the dashboard or vent of the car
6. Will it still charge if GPS is being used - screen on?
Yes, You can navigate and charge your phone at the same time and say goodbye to low battery while using GPS because of its 2 in 1 Design: wireless car charger mount can be used as a wireless charger as well as a universal car mount holder.
7. Is this item difficult to install?
No, it’s really easy, Simply clamp the mount onto any vehicle vent in a matter of seconds. No tools are required. The ball joint mount provides a 360 swivel angle, allowing you to see and access the phone from different angles
8. Does it come with the cord and adapter for the car? does it take batteries?
Come with USB cable, no adapter. no batteries
9. Are you factory? Can we get our logo on the car wireless charger?
Sure, we are a leading factory for 10 years. Yes, please offer your logo design drawing, we can make artwork for you reference freely
10. what's the MOQ of your products? Can I make a sample order.
MOQ: generally 100pcs (it also depends on the customization of the product and stock, pls consult your WORTHSPARK representative).
Samples order to test are also available.
11. How do I place an order?
When we make the deal, A, you can send us a purchase order with details. B, we can send you a sales confirmation. C, we can confirm order by Alibaba too.
12. How to make the payment?
We accept T/T, Alipay, Paypal, Western Union and Visa
13. How long we can get the goods?
For samples is 2-3 days, mass production time is 10-25 days( depend on your order quantity).
14. Warranties & Returns
Warranty - All of our products are guaranteed against defects for 1 year.
15. How about the shipment
We ship the goods by sea or Express as DHL, TNT, FedEx..