1. How&When can I get the price?
Email us your inquiry or communicate online, state your specifications (product, material, size, quantity etc.). We usually quote within 6 hours. Please call us or inform in your email when it is urgent, we will regard your inquiry priority.
2. How can I get samples?
We provide samples per your requests. Sample charge required and freight collected. Sample charge refundable after order placed and the quantity reaches the requirement. Free sample provided of which products already existed or easy to make.
3. How much is the freight of samples?
Freight depends on the weight, packing size, destination, delivery carrier. DHL, FEDEX, UPS,TNT account is preferred.
4. How long can I expect to get the sample?
Samples will be ready for delivery in 3-5days. 3-5 days to reach via express such as DHL, FEDEX, UPS.
5. What kinds of files do you accept for OEM?
PDF, CDR, AI, high resolution JPG
6. Can you do the designs for us?
Design service available. State your ideas and send us high resolution images, your Logo and text, we will help to carry out your ideas and send you finished files for confirmation.
7. How to order?
Please send us your purchase order by Email, or you can ask us to send you a proforma invoice for your order. We need to know the following information for your order.
1)Product information-Quantity, Specification(Size,Material,Technological and Packing requirements etc.)
3)Shipping information-Company name, Street address, Phone&Fax number, Destination sea port.
4)Forwarder's contact details if there's any in China.
8. What about the lead time for mass production?
Normally 15-25 days, depends on the quantity and the season. Our suggestion: inquiry and place order 2 months earlier before you need the goods arrived.
9. What is your term of delivery?
We accept EXW, FOB, CIF, etc. Choose the one which is the most convenient or cost effective for you.
10. Cooperate process?
Customer Inquiry → Communication →Design → Samples →Contract →Schedule → Transport →Acceptance → Feedback →After-sales Service