Q: Can I get some samples?
A: Yes,sample order is available for quality check and market test.
Q: What's the delivery time?
A: It usually takes about 25-40 working days for production based on specifications for your order and quantity.
Q:What's your warranty terms?
A: We offer different warranty time for different components, please contact us for details.
Q: Do you have the products in stock?
A: No,all ebikes will be newly produced according to your order including samples.
Q: Can I mix different models in one container?
A: Yes, different models can be mixed up in one full container.
Q: How does your factory do regarding the quality control?
A: Quality is priority. We always attach great importance to quality control from the very beginning to the end of the production. Every product will be fully assembled and carefully tested before packing and shipping.
Q: Will you deliver the right products as I ordered? How can I trust you?
A: Yes, we will. The core of our company culture is honesty and loyalty. Our company has been audited and approved bySGS and TUV, assessment report will could be sent to you by email. Also, we are Alibaba's Gold supplier since 2010. If you check with alibaba, you will see that we have never got any complaint from our customers.
Q:What's the advantage of electric bike?
A:You can not only ride it as ordinary bike but also choose battery powered mode when you get tired, and you don't need to get a license and pay extra fees such as parking fee.
Q:Can you change components for me?
A:Surely. We can modify it at your requests with the technical support.
Q. How often do I have to charge the batteries?How long does it take to fully charge the batteries?
A:The batteries can be recharged even if they aren't completely empty, so you can recharge your batteries whenever it is convenient for you.
Charging time depends on how full they are. Completely empty batteries will take 4 to 6 hours to charge with a standard charger.
Q:Can I ride my E-Bike in the rain?
A:Your E-bike is water resistant and can be ridden in an average rainfall. We advise against riding in heavy rain and strongly advise against leaving your E-bike outside while it's raining.