Q: Can I have a sample order?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q: What is the lead time?
A: Samples need 1~2 working days, mass products need 7-15 days.
Q: How do you ship the goods and how long does it take arrive?
A: Express(Fedex,UPS, DHLor TNT.), Air or Sea shipment is available depends on your need. It usually takes 3-5 days to arrive except Sea transportation.
Q: How to precede the order if I have logo to print?
A: Firstly, we will prepare artwork for visual confirmation, and next we will produce a real sample for your second confirmation. If mockup is ok, finally we will go to mass production.
Q: How to deal with the faulty?
A: Firstly, our defective rate is less than 0.2%, so there is no big problem to the lights. Secondly, we usually offer 2 years warranty for our boxes. Thirdly, during the guarantee period, we will resend new enclosure with the new order for small quantity. If there are many enclosure can't work, we can repair them, then resend them to you.
Thank you for your patience, any interesting please contact us!