1. What are the areas that are covered by Imperial Arts for shipment?
Ans. We create and ship masterpieces for art lovers across the whole world, including countries like Australia, USA, UK, UAE, Germany, Hong Kong, Netherlands, France, etc
2. How long will it take to get my container?
Ans. Most of the orders are shipped within 6-8 weeks after we receive the confirmed order.
3. What is the process of packaging a container?
Ans. Keeping in mind complete safety of the product, the task of packaging is accomplished in 3 arduous steps:
a. Firstly the product corners are protected with water-resistant foam.
b. Then a single-sided corrugated cardboard is added to absorb shocks and jerks during the shipment.
c. Finally, the whole product is wrapped in bubble sheet for better protection.
4. When should the payment of the container order be done?
Ans. With the confirmation of the order, a deposit of 40% of total payment is required. Only after this, the goods will be prepared to be packed and sent from the Jodhpur dry port. The original bill will be sent to you after the rest of the bill payment is completed.
5. Are there any discount schemes available?
Ans. Discounts will be considered depending on the number of containers ordered and prepaid orders.
6. How is ordering in a container advantageous?
Ans. Ordering a container load will save you a bundle of money. Our warehouse serves as a central and strategic export house. Containers are available in size of 20 to 40 feet for the order. Usually, the container is delivered within 30 to 45 days after the order is confirmed.
7. Who is responsible if the customer is not able to take possession of delivered container?
Ans. We usually take orders on 'Free On Board' terms. In these cases, we fulfill the obligation to deliver the product at the mentioned port. It's our responsibility when the goods are in transit to the named port of shipment. Once the shipment has reached the port, it is under customer's responsibility. Customer's inability to take possession of delivered container (at the destination), due to any reason shall make him/ her responsible for all the shipping and other charges incurred. This is applicable in case of FOB Incoterm. However, terms can be discussed at the beginning while placing an order.
8. The goods you displayed on your website, are those the only choices?
Ans. We have uploaded a few items that are usually demanded. Certainly, there are more to choose from. To view, just drop an email with the name of the item. Also, we would love to design something unique for you, if you can give your specific requirements with details. Designers at Imperial Arts are very talented who can design from vintage to vogue.
9. Can I choose the contents of the container independently?
Ans. Yes sure. Please email us the list of items you wish for, and we will do our best to provide you the same. Even if it is not listed on our website, we can provide as long as it is manufactured in India. Simply send us the details of the products.
10. Can different product line be mixed in my single container?
Ans. Yes, sure. The different product line is chosen from our selection of furniture, accessories or reproductions etc can be included in a single container.
11. Up to what location can the container be shipped?
Ans. There are no limitations to that. Simply send us your complete address, and we will quote the shipping price to you.
12. Can we select different product styles?
Ans. We would love to design products based on your requirement. A pictorial suggestion would be great to help us connect with your needs more closely.
13. How do we know that your products are solid and useful for us?
Ans. Your faith in us and your confirmation in quality before starting bulk preparation means a lot to us. So we can arrange a sample make as per your specific requirement.
14. What about production and delivery?
Ans. Usually, the delivery date is 45-60 days after the order is confirmed to us. Generally, we keep prior arrangements, but delivery dates may be extended in the rainy season, specifically during June to August.
15. What about product materials?
Ans. We provide materials according to customer's product positioning and the consumption level of customer's countries. When customers have target prices, we quote a close price accordingly.
16. What about the product quantity?
Ans. We always inform the customers about the MOQ (Minimum order quantity) for their reference.
17. What about the port of shipment?
Ans. Generally, we quote FOB price to MUNDRA port in Gujarat, PIPAVAV port in Gujarat or NHAVA SHEVA port in Mumbai.
18. How do you provide the Quotation terms?
Ans. We provide two kinds of quotations:
C. However, we are flexible as per Buyer's requirement.
19. How do you price the items?
Ans. Generally, when a buyer wants to purchase products in bulk, they take quotations from many firms to get the most reasonable price. Here, we come with a difference. We consider a thorough analysis and discussions on product materials, delivery date and payment terms with our customers. Then we try to offer the best quotation suited to the customer. An advance payment of 40% of the total amount is required before production to confirm the order.
20. Do you provide ODM and OEM services?
Ans. Imperial Arts provides complete OEM/ ODM manufacturing services including design manufacturing, prototyping and initial batch production to full-scale manufacture and worldwide delivery.
21. How do you maintain Quality control and management?
Ans. We provide fulfillment of highest quality standards to our customers.
22. How often can you update us on the product manufacturing after my order is confirmed?
Ans. We are delighted to deal with customers who take interest in the process performed by us for their products. We can give daily updates to the customers about their products right from the day order is confirmed to shipment loading day.