What is the furniture made from ?
Our furniture is made from solid Indonesia Mahogany or Teak wood , a beautiful hard wood that produces Antique reproduction and modern design furniture, we also used limited number of MDF or Veneer (laminated timber ) where there is risk of warping on flat surface. If the customer requirement.
What is the moisture content of the furniture ?
All wood are kiln dried to 10-14% moisture content to prevent any cracking, warping or splitting. We also do kiln dry our raw furniture, in fact we always do the kiln dry 2 times before we finish the furniture.
How long the production times ?
Our production for first order 8-10 weeks after deposit received , however , we may finish earlier or more longer time , depends on kind of furniture and finish you require.
May I have a choice on finishing color?
Yes , we are offer various color like antique finish, with unique colors , red walnut,walnut,tea brown,dark brown,red mahogany, ,etc and you can choice like painted spray color,white,gold spray,black ,silver spray,leaf gold ,leaf silver,ivory ,etc also we are received the custom color from your own color. For the top wood you can choice like gloss,semigloss,doff and satin.
What is the minimum order ?
The minimum order is 1x20ft Container, no minimum order for quantity, you can order 1 pieces for each item mix of furniture big or small size. We are accepted LCL ( Less Container Load ) minimum 2 cbm only for sample order before big order.
What is your offer price term ?
Our price offer for Buyer is Free On Board ( F.O.B ) Tanjung Mas Semarang Port, Indonesia. Also we received the CIF too , if the customer request.
How much the cost shipping from Port Tanjung Mas Semarang Indonesia to my Country ?
Please sent your address detail like city,area code,phone number ,and Port to close your Warehouse also name your Country , and later my Shipping forwarding we will give information with the best price and good service for you.
What is your Payment term ?
A 40% deposit is required upon ordering and the remaining 60% balance has to be finalized against the document , after the Bill Of Lading has released.
Do you have discount available ?
Yes , we put discount for multiple purchase , please contact us for detail , We are open for negotiable and suggestion more important We can make win win solutions.
Can I have a catalog from your Company ?
Currently we do not provide printed catalog , the our web site is our furniture catalog. Just you sent your inquiry and then we will sent to your email like PDF picture with price list.
Can you send me the furniture sample?
We are really glad do business with you !However , We can’ send you this sample for free. As each day we have so many samples to send it, it won’be small amount. So our Company have the rule that the freight and sample cost should be paid by our customer . And once we receive your order. We’ll return this money to you.
I hope you can understand us and it’ll be much appreciated if you can tell us your cuorier account just like FEDEX, DHL,TNT etc.
Can I order custom furniture ?
Yes we make custom made furniture for our buyer in Saudi Arabia special Project Villa and Counter DR. CAFEE Also Hotel Furniture from Australia. and other Country regular Hotel Furniture,Villa Project etc. Please sent us the draft picture or sample with detail measurement,material of wood and color of finishing special request , also if you have picture scale drawing auto card PDF be fine , and We will quote for you our prices.
What the price for custom furniture?
We will give price every item , depends on size , design,material,finishing of the furniture and time for production , Please contact us for detail.
Can I be assured of quality ?
Yes , We only producing fine furniture with Grade A quality timber. Our experienced quality controller checked and re inspect each pieces of our product to achieve high quality furniture with standard uniformity . We proudly say we never lost our client since we do this business.
How can I check your quality before I decide to purchase a container of furniture ?
Please come to our warehouse or hire an agent to check the quality of our furniture. Alternatively , you can order samples first before big order.
Can I visit your warehouse before I Buy ?
It will be our pleasure just well come you and show you over our warehouse in Indonesia, Please contact us for appointment and we will pick you up at Semarang airport and arrange to book you a hotel upon your requirement. Currently we do not have any showroom at the other Country.
How many pieces will fit into the Container like 20 ft, 40ft and 40ft HQ ?
For 20 ft Container between 70-150 pieces mixed size of furniture big or small size, please contact us for detail.
For 40 ft Container between 145-230 pieces mixed size of furniture big or small size ,plese contact us for detail.
For 40 ft HQ Container between 175-250 pieces mixed size of furniture big or small size, please contact us for detail.
Is the upholstery ,leather , glass mirror ,brass included in the prices ?
Yes, Our listed prices include all equipment shown on our catalog, including the upholstery with our standard fabric. You may prefer to supply your own fabric by send it to our warehouse.
What packing materials do you use ?
We use foam sheet and corrugated paper(single face). Please advice us if you require alternate packing like Carton Box with pallet ,etc.
How do I place an order ?
Simply contact us with any specific item from our web site or catalog , and we will answer any questions you may have concerning our product , how your order is handled , approximate cubic meter,time to make your order etc. We will confirm your order by email. Please be care full check that all of information on the order is correct including shipping address , phone number,product ordered ,quantities,finish color and sizes of all the items, If there are any something wrong , please advise us imidietly.
How can I check on the status of my order ?
Upon your requirement, we will send you the production picture of your order regularly before we ship your goods, starting from the un finish pieces , finish until each place of your order has ready. Normally ,we can show you the production picture in 4 weeks after you place the order.
Is my furniture guarantee ?
Yes , As each item is handmade by individual and make the used machine , if have problems may occur, variations in carving , measurements , design and decoration not be avoided , Depend on the fault, we will either send replacement in your next container , or put special discount if the breakage is repairable.
Do you have stock available in your warehouse which I can buy ?
No , every pieces is made to order and we do not have stock in my warehouse.
My question is not on the list ?
Please contact us by email and we will be happy reply your question straight away with in 1×24 hours at business days.