Based on customers' request by air ( DHL, TNT, FedEx Express and so on ) or sea.
1.Q:Are you a manufacturer? Peter: Yes, we are a manufacturer and designer.
2.Q: What warranty do you offer? Peter: Each product with 1 year warranty except the human damaged and forced majeure factor. . Beyond the guarantee period machine, we will provide maintenance service and technical support.
3.Q:Are you still worry about compatibility of PC with your software? Peter: Before you make the order, you could test your software if compatible with our hardware, you could send your software to us for testing.
4.Q:Do you still have lots of complains of after-sales? Peter: With our experience, it is better for you to have a hardware engineer, Once meet problems, you can check and solve it at the first time to avoid causing other trouble even irreversible damaged. The other way you also could back to us in order to save the shipping cost ,you’d better collection 3pcs of damaged one then send back to us together. Shipping cost you pay your side and we pay our side.
5.Q:Are you buy for personal use, retail or wholesale? Peter: If you buy POS products regularly in order to protect your clients and also save cost for you. Our suggest is you could buy extra 2-3 units as reserves for spare.
6.Q: What about minimum order quantity? Peter: No MOQ limited, so you can even buy only 1 piece for sample.
7.Q: Are you factory, can you do OEM/ODM? Peter: Yes, we are manufacturer with factory. We can customize and design based on your demand.
8.Q:How can I pay for the order? Peter: Our payment terms :T/T Advanced.
9.Q:How do I know that you have sent the products out? Peter: Once the products are before shipped, we will provide the shipment pictures and tracking to you.
10.Q:What kind of inspection you can provide ? Peter: We will provide the manufactured and shipment pictures to you. The label ( P/N, Month and year ) of the rear back cover will provide one year warranty.