FREQUENTLY ASKED QUESTIONS
Q1.Are you a factory or trading company?
A1:We are a trading company with export license. We have cooperated with more than 60 factories for about more then 20 years and we can offer better service and quality products.
Q2.Where is your cooperation factories located? How can I visit there?
A2:Most of our soap raw material come from Indonesia and Malaysia, our & cooperation factories are located in China.
Please come to Shijiazhuang, Hebei, China, our office, we are happy to take to let you visit the factory.
All our clients, from home or abroad, are warmly welcome to visit us!
Q3.Can you do OEM/ODM?
A3: Yes, we can do OEM/ODM products. It's no problem.
Q4.Can i have our logo on the product?
A4:Yes,your customized requirements for your color,logo,design,package,carton mark,etc,are very welcome
Q5.How can I get some samples?
A4:1) We are honored to offer you samples. New clients are expected to pay for the courier cost, if the new mould has to be opened to make sample for you , you have to pay the sample charge, this charge will be deducted from the payment for formal order.
2) Regarding the courier cost: you can arrange a RPI (remote pick-up) service upon DHL. to have the samples collected; or inform us your DHL collection account. Then you can pay the freight direct to your local carrier company.
3) Or you pay sample charge and courier charge to us by Western Union or Paypal, we pay the courier charge in China.
Please that sample charge will be deducted from the bulk order. For example, the sample charge is US$200,your bulk order is US$20000, you just pay US$19800 only.
Q6.How does your cooperation factories do regarding quality control?
A6:Quality is priority.
We have professional and stable workers, we have 6 Quality Controllers.
We have modern and automatic machine.
We detect all goods before packing by needle detector.
We pack all cartons by 3-4 belts, cartons will be not damaged.