Q:Your company is a transactional company or an industrial manufacture factory?
A:We are an industrial manufacture factory which located No.13,Xinren Road,Huangtang,Xuxiake Town, Jiangyin City,Jiangsu,CN.
Q:Can we get samples and how long to get the samples?
A:Yes, we can provide 3-5 pcs samples, and the delivery time is 3-4 days. For new customers, Samples freight cost paid by collect. After order, we reduce the freight cost for your side.
Q:What’s the MOQ?
A:Normally our MOQ is 10,000 pcs. Different product MOQ is not same.
Q:What about the normal lead time?
A:It’s around 25-30 days after receiving the deposit. Some normally plastic caps and droppers, Lead time about 15 days.
Q: Can you do the logo, and custom the color?
A:Yes, we can design logo, and also print the logo just send us your artwork and pan tone code.
For this samples, normally have cost for making samples.
Q:What types of payment terms do you accept?
A:Normally the payment terms are T/T (30% deposit, balance payment before shipment), Paypal and Western Union. If amount more than USD20,000,We can accept for L/C.
Q: How do you control the quality?
A:We will make samples before mass production, and after sample approved, we will begin mass production. Doing 100% inspection during production; then do random inspection before packing; taking pictures after packing and send you chinese and english version QC test report.
Q:How do you order to us ?
A:We can make trade assurance on line order on alibaba to keep you safe for quality and lead time,you can make payment to alibaba, after goods send and everything is ok, then we can get the money. Or we can make contract to your side, then you can make payment to our company account, then we start to work according to samples which you confirmed. Thanks.
Q: How to solve the problem if our factory responsibility ?
A:After we check the quality reason from us and not same with our samples, We will make new order same quantity for free. Some-others problem, if our reason, we will charge for our responsibility.