1.We do not ship to PO box,Please give us the address where the express company can delviery directly. Please confirm your address carefully once you place the order. We will send the products to the address you left to
us. province,city name and zip code is needed.
2. Item are shipped from china; reach most of the countries within 3-28 working days.
3. Please contact us if you do not receive the products in 45 days, and please give us 3 days for checking the reason.
4. All the goods will be sent out in 3 days. Because we need 1 day to send the goods to the warehouse,so the tracking number need to wait till the second day. 10days After we send out the goods, Alibaba will confirm your get the order automatically. If so,your rights are still can use.please do not worry.
5.- You could Not Rerount
-You ccould Not Hold to pick up
-You could NOT correct the address
-The courier company will return the package to us after delivery two times,If buyer request us to resend parce,buyer should bear both the return and resend postage. Above is the policy of courier company.Hope you could understanding and attention.
NOTE: We do not bear any additional charge(like duties or taxes etc) by your country,please pay attention to your local Law!
6.The office hours of the shipping center is from Monday to Friday except public Holidays.
For the Remote area destination,DHL and UPS will charge you 45USD for the remote area fee. So if you live in a remote area,we advise you to ship the item to a normal address(like your friend or work address)
DHL Remote Area Post Code
You can check if your area remote or not by this link: http://raslist.com/jsp/first.jsp
1. We accept the payment method that the platform offered.
2. All major credit cards are accepted through secure payment processor ESCROW.
3. Please make sure you read the entire description and agree to the transaction before buying.
About Warranty And Returns:
2. Merchandise which is damaged or missing components is not refundable.
3. Buyers are responsible for return shipping with proper packaging.
4. Once receiving items, we will refund you immediately.
5.Return With 30Days:We will provide either exchange or refund for a defective product or dissatisfied product which reported with 30days.
6.12-Months Warranty:We provide a 12 months warranty of all our goods.
1. Buyer is responsible for the return shipping fee.
2. We suggest you to install the goods by profeesional and contact us when installing issue happened.However we are not
responsible for installing or uninstalling
Damage Or Missing Componets
Our products are all brand new and inspected carefully before sending out.Please check the package carfully before the courier leave.
If you receive DOA item or missing parte.please keep and report in 7days.support your phone number and photo about damage. claim to the courier and give us the case ID.and it may take about 2 weeks for express company to investing the case,.thanks for your understanding.
Our of Warranty:
-Damage cused by :under wear&tear.dirt,misused,improper installation or operation,neglect,accident.
-Any demages caused by improper packing when buyer return to us.
-If the item was disassembled or repaired by unauthorized person
1. We rely on our reputation and customer satisfaction to succeed. your feedback is extremely important to us.
5 Stars feed back to us if you are satisfied with our goods and service plkease.
2. We care about our value customers, and will always do our best to help you. '
3. Please give us the opportunity to resolve problem before leaving any negative feedback or opening any dispute . We
understand the concerns and frustration you may have, and will do our best to solve the issues.
About Taxes Customs And Duties
1. Import duties,taxes and charges are not included,the buyer should check with your local customs office about the additional costs.
2.Some countries customs may charge taxes for importing goods from another country,such as import duty,value added tax,purchase tax, customs clearance fee ect.
3. Buyer as an importer,should pay the costs if needed, buyer can not concel the auction or request a refund or resend the goods under this situation.
4. we will try our best to help our buyers to minize the risk of paying taxes.eg, write the item as a sample.a gift or lower the
value.but we will not bear any responsibility if there is any problem caused by this.
1. All email will be answered within 24~48 hours, if you do not receive our reply, please kindly resend your message and we will reply to you as soon as possible.we care about our customer, pls feel free to contact us, thank you!
2. We are not responsible for any custom duty or tax since our price do not include this charge.
If shipping by DHL some Remote Areas not include RAS ( DHL Service Charges in Remote Areas) fee. It is the buyer's
responsibility to pay RAS fee. We are not responsible for any RAS fee since our price do not include this charge.
If you come from Brazil, Argentina or Chile, please tell us your TAX ID. Otherwise the product can't be shipped.
TAX ID name:
Chile: RUT NUMBER Brazil: CPF NUMBER Argentina: CUIT NUMBER
Russian: Full name (name and passport information) in Russian and TIN number
Q1.Why the car radio can't turn on ?
1>Please check the Voltage of car radio :DC 12V
2>When you test this car radio,you can combine the red and yellow wires and connect them to the positive side of the power supply.Black line to negative power supply.
3>Replace the same type of insurance to test the car radio.
Note:Mustt use our power cables to connect the radio,it is can not insert the original car plug directly into our machine.
Q2.Why the car radio will show "No Signal" when we reversing?
1>Please check if the camera's wire is properly connected to the car radio.
2>Note:The video port of rear camera must insert the "CAMIN" port of car radio.
Q3.Why does the camera display "!" and "Can't watch video while driving" when I use USB to watch videos?
1> Please turn off the "Video Warning" function in the settings,then will be OK.
Q4.Why the car radio will show time after we turn off this?
1>That time clock is a function for the car radio ,that can't be removed.In fact that car radio had been turn off,it save the time are more convenience for people to see,
2>If you don't need this,you need to unplug the power positive and negative.
Q5.Why haven't sound in car radio when playing the music?
1>When you are not using our original audio cable, please check if your audio cable is suitable for our radio.
2>Please check if there is any collision between the lines.
3.>If the line is connected, there will be no sound when the speaker cable touches the speaker cable.There is no sound too when the power cord touches the speaker cable.
4>If no use,please use a single speaker to connect a group of audio cables to test the car radio. The four speaker
cables are connected separately to see if there is any sound.
Q6.Why can't search FM?
1> No radio antenna inserted.
2> Please check if the radio antenna is plugged in. Please insert more antennas several times to make it well contacted.
3>The signal of your location is not good. Please go to a better place to test again.
4>The radio antenna on the car is broken/no effect; please replace the radio antenna and test again;
Q7.Why can't connect the Bluetooth of car radio?
1>Open the phone settings interface, open the Bluetooth in the Bluetooth function, search for Bluetooth devices, find the
player's Bluetooth model to be paired; if you need a pairing code, enter 0000; if not, try 1234 or 123456.
2>Please try to use another mobile phone to test this function.All methods are correct and still cannot use Bluetooth, Please unplug the plug on the back of the player and plug it in after 3 minutes.