Q1: Should i have to supply my own artwork or can you design it for me?
A: It will be best if you can send us your own artwork based on PEF/AI/JPEG or any picture format to us. If really not, even just
an idea, or a rough drawing, our professional designer will help you work out within a few days.
Q2: How can i send you my artwork?
A: The artwork can send through e-mail, or through Trade manager on line communication. Remember to write your e-mail address on
the mail when you send us enquiry.
Q3: Can I get a sample before making a big order?
A: Yes, sample is free all the time. When you need your own-OEM design sample, then just need your design's mold cost. And this
cost will differ from your size and complexity.
Q4: Can I Combine as many items as i want in a single parcel?
A: Yes, as long as the goods are selected from Ready-To-Ship, then you can combine all together, and shipping cost remains low and
Q5: How much does it cost to ship to my country?
A: We offer two shipping solutions and cost is flat regardless number of items. Our Ready-To-Ship goods’s freight is already can
be find on each page and will be differ automatically according to the quantities you pick up. If you have any doubt regarding the
charge you selected, just keep in touch with us, and we will follow up and help you work it out.
For mass and big order production, whether send by air, or express or by sea, we all have long term relationship here with fairly
reasonable price. Even DHL, FEDEX. So, just let us informed.
Q6: How can I make payments?
A: When order is confirmed, we will send you proforma invoice, and the payment can be sent through bank to bank or through 's
trade assurance(via credit visa card,money gram), or some other fast in time transfer, like, western union, money gram, paypal.
Then we will start the production immediately when we receive your receipt.
Q7: How long does the production time for the order takes?
A: This will depending on the order quantity. Our Ready-To-Ship goods, can send out within 24hours to 3working days. And if for
OEM design from your side’s, then depending on how many quantity will be. Usually production time between 2weeks to 5weeks.
Q8: What guarantee do I have that assures me I will get my order?
A:We are Alibaba’s Gold supplier for years, and our supply ability not only verified by Alibaba but also verified by third agency(
Bureau Veritas). Please just take it easy, and you will find what you get will out of your expectation.
Q9: Whatif my shipment get lost or stolen?
A: We strive to help in case something goes wrong. We will do our best to locate a delayed or missing parcel and in case after a
reasonable time we are not able to locate it, we will re-ship your items at no cost for you, no questions asked.