Q:Are you factory or trading company?
A:We are factory with about 110 professional employee since 1995.It is located in Hangzhou China, very welcome.
Q:What's the delivery time?
A:For the normal one, it is 5-7 workdays after receipt the payment, For the customized one, it need about 20 workdays after receipt the payment.
Q:What's the payment terms?
A:T/T, L/C at sight, Western Union, Paypal, Visa.
Q:What's the package of the product?
A:Wooden box, carton,meet the international standard.
Q:Can I get a sample before order?
A:Sure, paid sample is available before formal order..
Q:What's the warranty of the product?
A:2 years warranty and lifetime technical support.
Q:Which certificates do you have?
A:For the factory, we have ISO.
For the product, we have CE
Q:What's your advance?
A:Before order: 10 years sales and 30 years engineers give professional advice about the product,let you get the most suitable goods.
During order: Professional operating. Any progress will inform you.
After order: 2 years warranty period,lifetime technical support.