Q1.Could you offer samples for testing and evaluation first?
A: Yes, We can.
Q2. What's your lead time?
A: 3-7 working days for sample orders, 10-15 working days for bulk orders.
Q3: What kinds of payment terms are acceptable to you?
A: We accept T / T, Paypal, Western Union, trade assurance
Q4: Are the materials all safety? Any test for them?
A: For a healthy experience, We insist to use medical-grade, non-toxic and free-phthalate materials and complied with international standards and certified CE,FCC and RoHS.
Q5. How do you ship the goods and how long does it take to arrive?
A: Usually shipping by DHL, UPS, FedEx and TNT for sample orders, it takes about 3-7 working days.
For bulk orders, Shipping by Air and Sea.
Q6: How do you control quality?
A: We have a quality control Department, Every stage of products are under control, include Incoming material and parts quality control, Input process quality control, Final Quality Control, Outgoing Quality Control.
Q7: What about your after-sale service?
A: We provide 12 months quality warranty, if there are any defective product, free new one will be offered in the next shipment or next order.