Q1. Are you a manufacture factory or a trading company?
A: We are a manufacture factory , we warmly welcome you to visit our factory.
Q2. Can I have FREE artwork ?
A: Yes , we have a professional design team . It is better if you could send us your logo with AI or PDF format or HD image .
Q3. Can you produce my order with custom design ?
A: Sure, we always do custom designs as you can see from our website.
Q4. Can I have a sample order before mass production ?
A: Sure, we welcome you to pick up our existing samples for quality reference.
Q5. What's your MOQ for custom items?
A: Generally speaking , our MOQ for customized items is 500pcs per design ; But it also depends , as we want to start the cooperation relationship with you if it leaded to long-term win-win business relationship in the future .
Q6. What about the lead time?
A: Generally speaking , we need around 1 week for custom sample and around 20-25 days for mass production . But it depends on your design and quantity which needs further negotiation . We also accept RUSH ORDERS !
Q7. How do you ship the orders ?
A: It depends on the delivery time that you require . We can ship by express like DHL, UPS, FedEx or TNT. We also have our forwarder for Air & Ocean shipping .
Q8: About Payment term ?
A:We accept Wire Transfer, PayPal and Alibaba Trade Assurance . Our payment condition is 30% deposit before mass production and 70% balance payment before shipment . Please consult us for more details .
Q9: How do you control your quality ?
A: Our products are produced under strict quality control system . For every production statue , we will double confirm with you in advance before we moving forward . Besides , Our QC people will supervise every status based on the first mass production sample that you've approved for order . We will keep you posted and show you status of your order . And we welcome you to come here to inspect the order by yourselves.
Q10: Where can I place the order ?
A: You can place the order either through Alibaba Trade Assurance or offline .