Q 1: Can I make personalized/customized products?
A: Sure, you just send your idea and design to us, we will produce it according to your request.
Q 2 :When I re-order my products, should I pay the mold fee again?
A: No, we'll keep each mold for 5 years, during this time, you can re-order without mold fee.
Q 3: Express shipping is too high, any other options for shipping?
A: Yes, we could also ship via sea transportation or agent express with low cost.
Q 4: I need my products very urgent, how fast you can produce it
A: For most items, it will need only 3-7 working days when in a rush. Depending on your items, our sales will check schedule and get a fastest production time for you.
Q 5: Can I get a product sample?
A: Of course. After you place an order, we will give you a sample for your confirm before mass production.
Q 6: My products need to display, any show box?
A: Yes, we could also provide plastic box, velvet bag, velvet box and wood box to show and protect your products.
Q 7: What is the minimum order quantity(MOQ)?
A: Our regular MOQ is 1000pcs, but less quantity is also acceptable, of course, the more you order, the price will be cheaper.
Q 8: If I receive a wrong products, how could I do?
A: a: If we make the wrong products with our artwork or production plan, we'll re-make it for you for free
b: If you provide the wrong info or confirm wrong artwork or production plan, then we will re-make if for you, while you have to afford the cost of a new product. Hope you understand that.