1. Q:Where is your company located? How can I visit there?
A: Our factory is located in Shijiazhuang, Hebei Provice. Welcome to visit us.
2.Q: Can I get a sample and how long will it take?
A: Yes, we could offer the sample for free charge, you need bear the freight cost. Within 5 days will be sent out.
3. Q: What's your MOQ?
A: We will accept your order above USD 3000, and samples can be sent to you for testing.
4. Q: What kind of package for your products?
A: Carton, or based on your requirements.
5. Q: Whether my own customized products can be made?
A: Sure, we are glad to receive your customized order. Such as print your logo on the products or package will be well accepted.
6. Q: Can you supply product inspection certificate?
A: We can supply the certification for you, if needed.
7. Q: Can you delivery the goods to us by sea, by air, or by air express?
A: Of course, we can. But will not suggest shipping by sea, if the volume less than 1CBM.
8.Q: How long is your delivery time?
A: Generally it will take 15-20 days after 30% deposit been received.
9. Q: What's your payment term?
A: 30% paid before production as depisit, 70% paid against scanned B/L as balance, by T/T.
10. Q: How to solve the quality problem after received the goods.
A: Send the product photos to us by email, or send a sample of it to us by express. Once the problem has been confirmed, we will give you a satisfied solution.