Q1.What kind of service can you provide?
3.Home Security Solution
4.Hardware and software OEM/ODM service
Q2.How can I check the product quality?
A:1.We have online demo,please contact us,we will show you during our working time
2.You can buy a sample for quality test,sample time 3-5 days after payment confirmed
3.We have online store,we can sell single product to you,Online payment supported
4.We will attend some show at your local place at some time,please contact us for more details.
Q3.What is product warranty?
A: 2 years for cameras(LED for 1 year only)
1 year for recorders
1 year extended with OYESEE logo
Q4: What is the product certification?
A:Basically CE ROHS FCC for our products,ISO 9001 for our factory
Besides certification above,we are willing to provide samples for local testing to get the certification based on local law.
Q5:What if there is defective product?
A:Principle :"To decrease loss for both sides"
1.Remote Support first
2.if remote support can not work,
2-1.For small QTY, we will deduct the cost in the next order
2-2.For large QTY, we will accept return of items
2-3.If item return,to save the cost of shipping,we advise sending back parts that defective.
3.We are cooperative to help solving the problem even it is not our fault.
4.More details,please contact us
Q6: Time for production and delivery?
A:1.Sample 3-7 working days
2.Mass production 7-15 working days
3.Delivery time:Via Express delivery ,3-7 working days
Q7:if I want to order,what information should I provide?
A: information for invoice,
1.enterprise name or individual name
2.address with zip code
4.tax number needed specially for some areas