Q1. Can I have a sample order for Stone sculptures?
A: Yes, we welcome sample order to test and check quality.
Q2. Can you produce according to the samples?
A: Yes, we can produce by your samples or technical drawings. We can build the molds.
Q3. Do you have any MOQ limit for the order?
A: Low MOQ, 1pc is available
Q4. What is your terms of delivery?
A: EXW, FOB, CFR, CIF, DDU.
Q5. How to proceed an order?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements
Thirdly customer confirms the details and places deposit for formal order.
Fourthly We arrange the production.
Q6. How do you ship the goods and how long does it take to arrive?
A: We usually deliver by sea shipping. It usually takes 30-40 days to arrive. Airline also optional.
Q7: Do you offer guarantee for the products?
A: Yes, we will buy insurance for your order products.
Q8: What is your terms of payment ?
A: T/T Payment<=1000USD, 100% in advance. Payment>=1000USD, 40% T/T in advance,balance before shippment.We'll show you the photos of the products and packages before you pay the balance.
Q9: How to deal with the faulty?
A: Firstly, our products are produced in strict quality control system and the defective rate will be less. We can discuss the solution according to real situation.
Q10: How do you make our business long-term and good relationship?
A:1. We keep good quality and competitive price to ensure our customers benefit ;
2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.
If you have any other questions, please feel free to contact us as below:
We offer 24-hour online service