Q:What is your MOQ? Can I mix colors & styles?
A:No MOQ limited for in stock watches. You could order whatever you like items in stock.
For normal custom-made series, the MOQ is 500 pieces for each model each color.
Also, we will provide you with the best solution according to your req.
Q:Can we have our logo on the watches?
A:Yes.We accept OEM & ODM from customer, latest designs every month to our clients.OEM is welcome and design services will be provided
after order is placed.
Q:Will you provide samples and how much is it?
A:If OEM order,sample will be provided after design is confirmed.
Sample fee includes the price for mold,and it depends on different items.
If stock items,customer could make a trial order for sample.
Q:How long is the delivery time of sample and mass order?
A:For stock samples,the lead time for 3days.
For OEM order,stainless steel watches and other material watches.
It depend on quality and material:
Usually,for alloy watch ,plastic and silicon ,the delivery time is 30-40workdays.
Stainless steel watches and brass watches the delivery time is 60-70workdays.
Q:What is your package?
1.10 piece will be put into a styrofoam tray;
2.10 layer trays are taken in a carton;
As per customer request.
Note: regular packaging service is free.
Special Package or Custom-made Package:
1.If you have special request with packing,please let us know. Here we could give many packing ways to you.
2.Custom-made gift boxes are available,we have great packing supplier for custom-made box.if you have gift boxes request, we could give you many designs with full support.
A:1.For the small amount, we can accept payment by PayPal, Western Union and Secure payment(ESCROW).
2. For the bigger amount, T/T by bank, L/C and Trade Assurance are acceptable. 30% deposit before production, 70% balance before delivery.
Q:How about the shipping method?
A:If you have agent in China or courier, goods can be sent to your agent or ur courier after payment.
If you have no cooperated courier,We will provide the best shipping method for you with the lowest price,make sure arrive safety.
Q: How about the warranty?
A:The warranty is 12 months, we can provide free replacements or refund for the defective items.if the watch movement is defective,we will arrange movement to replace the bad movement(except battery consume problems).As the watch case,glass, band, buckle troubles generally cause by human personal problems,then not under the warranty. We do not cover any items for damage after use or as the result of water damage
Q:Can we visit your factory?
A:Sure,We are always welcome every customer to visit our factory. Please contact us in advance for more details.