FAQ(Frequently Asked Questions) YOUR WISHES, YOUR NEEDS- WE PROVIDE!
XI'AN HERBSENS CHINA CO., LTD. started in 2010. We recognized an urgent need in the botanical extract with modern science. Pure Natural Ginger Extract As Insect Repellent Powder
Ginger Extract As Insect Repellent
Q1. What are we?
A: We are a botanical extract manufacturer and health ingredients, provider. We dedicating Herb Extract Specialist Over 10 Years Skills.
We also provide Custom-Produced Dry Extracts, Standardised Dry Extracts, Formulation Of Liquid Extracts, Standardised Concentrated Extracts,
Standardized Fluid Extracts, Hydro-alcoholic & Glycerine Extracts, Standardised Vegetable Complexes and so on.
So if you cannot find ready products here, you can email us detailed requirement and we'll try our best to tailor the suitable product for you.
Pure Natural Ginger Extract As Insect Repellent Powder
Q2. How can we guarantee you receive a good quality product?
A: We are a specialist in this field over 10 years and our factory is GMP and ISO certified.
We test every batch of our product. We use HPLC, UV, GC and TLC and etc.
We also cooperate with independent third party lab such as SGS and etc..
Ordering and Payment of Ginger Extract As Insect Repellent
Q2.1. Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery
Q3. How can I place an order?
A: You can order from Alibaba. If you don't feel safe ordering online. We also accept orders through the phone and mail.
Please call us toll-free at +862985404809. Or print out PO and fax to +862985404809
XI'AN HERBSENS CHINA CO., LTD.
No.21 Yanxiang Road, Qujiang District, Xi'an, aluminiumChina
Q4. Packing & Storage Condition
Q4.1. What is your packing?
A: Packing: aluminum foil bag. 25/kg paper drum with double PE bags inside.
Q4.2. How should I keep the products?
A: Storage: Store in cool & dry place, keep away from strong light and heat.
Q5. What is your sample policy?
A: We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost.
Q5.1. Can you produce according to the samples?
A: Yes, we can produce your samples or technical requires.
What are your terms of payment?
A: We accept L/C, D/A, D/P, T/T, Western Union, MoneyGram, Paypal.
Q6. Shipping & Delivery
Q6.1. With transportation do we use?
A: Transit could be DHL, UPS, TNT, EMS, Fedex, and so on. For mass orders, it will be delivered by air or sea.
Q6.2. What are your terms of delivery?
A: EXW, FOB, CFR, CIF, DDU.
Q6.3. How about your delivery time?
A: Generally, it will take 3 to 5days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.
Depending on your location, please allow 3-5 business days for your order to arrive.
For small order, please expect 3-7 days by DHL FEDEX EMS.
For mass order, please allow 5-8 days by Air, 15-30 days by Sea.
Q7. Return Service Policy
What is your return policy?
A: We offer a 30-Day 100% Risk-Free Guarantee for any orders. We will refund your money if our products are not as you required.
Q8: How do you make our business long-term and a good relationship?
A:1. We keep good quality and competitive price to ensure our customers benefit ;
2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from. Pure Natural Ginger Extract As Insect Repellent Powder