When I re-order my product, should I pay the mould fee again?
For hand printing items.weil keep each hand printing mould for 6 months. during this time, you can re-order without mould fee. For digital pnnting or wovenfjaquard designs,we will keep the mould for 3 years.
Express shipping is too high. any other options for shipping?
Yes. we could also ship via China Post, E-package, or agent express with low cost.
My product need to display, any show box?
Yes, we could also provide plastic box, paper box, velvet box for pins, medals. etc
I need some products very urgent,how fast you can produce them?
Depending on your item, our sales will check schedule and get a fastest production time for you.
UPS / TNT / DHL Express lost I broken my package, how could I do?
If you didn't receive it in time, please let us know, well check with express and get you an answer. If you just receive part of your products, some cartons lost or broken, please complain with the shipper and take a photo when you touch them Let us know at first time, and send us the photoes. well re-make the lost items for you and make claim on this to express didn't receive it in time, please let us know, well check with express and get you an answer.
I received my product, but it's wrong, how could I do?
If you provide wrong info and cofirmed wrong artwork or production plan. then sorry you will afford to re-make them. If we made products wrong with our artwork or production plan. we'll re-make for you. If you are in a rush for the wrong items. so have no time for the re-making, please be kind to accept our sorry and discount for you wrong with our artwork oi production plan we'll re-make for you
You are the factory or trading company?
We are the factory ,we make from thread to ready products all by ourselves.