1. Q: Can I get Product samples?
A: To get samples, please contact:
2. Q: Can you make glow items?
A: Yes, we can.
3. Q: Do you accept urgent orders?
A Yes we do.
4. When I re-order, should I pay the mold fee again?
- NO, we'll keep each mold for 3 years, during this time, you can re-order without mold fee.
5. Express shipping is too high, any other options for shipping?
- Yes, we could also ship via China Post, E-package, or agent express with low cost.
6. My silicone wristband need to display, any show box?
- Yes, we could also provide plastic box, paper box, velvet box for pins, medals, etc.
7. I need some very urgent, how fast you can produce it?
- For most items, it will need only 3-7 days when in a rush. Depending on your item, our sales will check schedule and get a fastest production time for you.
8. UPS / TNT / DHL Express lost / broken my package, how could I do?
- If you didn't receive it in time, please let us know, we'll check with express and get you an answer.
- If you just receive part of your products, some cartons lost or broken, please complain with the shipper and take a photo when you touch them. Let us know at first time, and send us the photoes, we'll re-make the lost items for you for free and make claim on this to express.
9. I received, but it’s wrong, how could I do?
- If you provide wrong info and cofirmed wrong artwork or production plan, then sorry you will afford to re-make them.
- If we made products wrong with our artwork or production plan, we'll re-make for you for free.
- If you are in a rush for the wrong items, so have no time for the re-making, please be kind to accept our sorry and discount for you.
Any questions or problems, feel free to let me know, I’d love to help!
Our Services & advantages:
1) We have professional designers, sculptors and more over 15 years experienced in to product.We pay high attention to updating and developing new style of products.
2) We are a set design, development, production, sales as one of the souvenir producers.
3) Our resin fridge magnet is machine sculpture and machine print, can make final products much colorful & realistic than common ones in the market.
4) Strict quality control,we promise the sample same as the product. You can rest assure of the quality and safety standard of our products.